We understand that from time to time you may wish to return a product to us. Our 14-day returns policy enables you to return products purchased from our approved range, to us in appropriate circumstances. Please note we cannot accept returns on bespoke items.

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

1. we receive the returned product within 14 days of you recieving the product
2. the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new
3. you comply with our returns procedure and none of the exclusions set out apply

In order to take advantage of your rights under this returns policy, you must Send an email to: basketcasedundee@gmail.com

Products returned under this policy must be sent by recorded delivery to:

Basket Case,

You will be responsible for paying postage costs associated with returns under this policy.

The following kinds of products may not be returned under this policy:

1. Any product made to your specification;
2. Any product made to order.
3. Any sale items.

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the costs of returning the product to us.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

We will not refund delivery charges.

Our full name is Basket Case Ltd.

Our trading address is:

58 long lane, Broughty Ferry, DD5 1HH

Our email address is basketcasedundee@gmail.com

Our limited company number is SC704243